Online Services and Terms
Online Virus & Spyware Removal with Software Installation
Prices Starting at $169.99 plus cost of software.
We don't use Noton, McAfee, or any of the PC Clean UpTools because they just don't do the job. Why waste your money on fixing a problem that really never goes away with these programs?
Repair operating system issues, including the cause of crashes
Reduce lockups or unusual PC slowness
Remove viruses, spyware and malware
Install a single antivirus software program (cost of software not included)
Requires a working high-speed Internet connection; for one PC only
Note: Excludes cost of antivirus software, data backup, training, and additional or unrelated services or software.
Related Products Offered:
Elite Support membership 1 year - $699.99 for 5 PC's each additional Pc is $225.00 per year.
Who has time for frustrating computer issues? Geek Squad® Tech Support is the expert resource you need to keep your PC, Mac or tablet up and running. Get help, in store, online or on the phone. Unlimited coverage for all your computing issues.
Service is not valid until activated. Your activation code will be shipped within a few days of your online purchase.
2-year and 3-year plans are available in store only. Please speak to a CPNM, Inc. Agent for details.
Valid on up to five devices
Including tablets, iPad, PCs or Mac,* even if you bought them somewhere else.
If your device catches a bug, we'll eradicate it.
Keep your computer running smooth and resolve any computer slowness issues.
Operating system installation & software repairs
Get the most up-to-date software on your computer.
We'll take the hassle out of tricky hardware installation (hardware not included).
We'll beef up security to your accounts by updating your passwords.
Assistance for hooking up your printer to various computer devices.
*15% discount on any future CPNM, Inc. services
for as long as your membership remains in force.
Optional in-home support on demand
CPNM, Inc. Tech Support members can request an in-home visit to perform covered services for a per-visit charge of $135.99 (120-minute limit). Call or stop by a CPNM, Inc. location to schedule your appointment.
*Anti-virus/anti-spyware software must be active and up to date. Hardware repairs, setup, data transfer, backup and recovery services are excluded. PC components are not included. A high-speed Internet connection is required for online support.
*15% discount may not be used in combination with other offers.
CPNM, Inc.TECHNICAL SUPPORT TERMS OF SERVICE
1. ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS OF SERVICE
This CPNM, Inc. Technical Support Terms of Service ("Service Terms") is provided to you ("Customer") in connection with the Geek Squad Technical Support Plan (the "Service") that Customer has purchased. These terms and conditions comprise the entire agreement between Customer and CPNM, Inc. with respect to the Service.
2. DESCRIPTION OF SERVICE
Upon purchase of the Service, Customer shall be eligible to receive the following services via in store, remote, or phone support (e.g., over the phone or via the Customer's computer with a CPNM, Inc. logged into the Customer's computer):
Software assessment and removal of viruses and malware
Certain hardware installation — Please see your local CPNM, Inc. IT Tech to learn which hardware installation is included
Operating system installation
Annual computer tune-up, including operating software system updates, screen cleaning, fan cleaning, and keyboard cleaning
Hard drive data removal upon request
Hard drive removal upon request
Service is on a per-customer basis and is limited to three (3) devices owned by the customer. The fee for the Service is a set fee without regard to usage (i.e., once the Customer has purchased the Service, there will be no refund of the fee even if the Customer does not use the Service thereafter). Customer must purchase the Service in one-year increments. Training and training services are not included in the Service, but are available at Geek Squad's standard service rate. If CPNM, Inc. is unable to successfully complete one of the services set forth above in store or by logging in remotely to the Customer's computer, Customer may purchase a CPNM, Inc. service to address the issue at a 10% discount from the regular service price.
Customer prerequisites: The Service requires a functioning high-speed Internet connection, and up-to-date antivirus software installed on the PCs.
If Customer would like to continue the Service after expiration of the initial Service period, Customer agrees to pay the Service fees (including any applicable taxes) for any extension of the Service at the rates in effect at the time of extension. Unless stated in writing otherwise, all fees and charges are nonrefundable. CPNM, Inc. may change the fees and charges then in effect, or add new fees or charges, without giving Customer any notice in advance. Customer can decline any additional charges at time of service, but agreeing to fees at time of service all fees are non-refundable.
If Customer signs up for automatic renewal, his or her subscription will renew automatically at the end of each 12-month period, unless CPNM, Inc. terminates the subscription or Customer notifies CPNM, Inc. of his or her decision to terminate the subscription. CPNM, Inc. will bill all charges automatically to Customer's credit card at the beginning of every renewal period, at the rates then in effect, unless Customer notifies CPNM, Inc. otherwise. CPNM, Inc. will notify Customer of the pending subscription renewal at least 30 days prior to the date the subscription is scheduled to renew, except as otherwise required by law. Customer must cancel his or her subscription before it renews in order to avoid billing of subscription fees for the renewal term to his or her credit card. Monthly monitoring fees associated with any website must be paid one year in advance and no refunds will be awarded on early termination of such services.
4. MODIFICATIONS TO TERMS OF SERVICE AND SERVICE
CPNM, Inc. may change the terms and conditions of the Service from time to time. Upon any change in the terms and conditions of the Agreement, CPNM, Inc. will notify you by posting the changes to the site from which you purchased the Services. CPNM, Inc, reserves the right to modify or discontinue the Service with or without notice to Customer. CPNM, Inc. shall not be liable to Customer or any third party should CPNM, Inc. exercise its right to modify or discontinue the Service. Customer's continued use of the Service constitutes an affirmative agreement by Customer to abide and be bound by these Service Terms and its modifications.
It is CPNM, Inc.'s policy to respect the privacy of its Customers. For information on our privacy practices, please call CPNM, Inc. @ 1-317-937-2222.
6. CUSTOMER'S RESPONSIBILITY TO BACK-UP DATA
Customer agrees that prior to CPNM, Inc. servicing any Customer equipment it is Customer's responsibility to (1) back-up the data, software, information or other files stored on Customer's computer disk drives, peripherals, MP3 player, DVD player, camcorder, digital camera and/or on any other electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media from Customer's product. Customer agrees that whether or not Customer requests back-up services from CPNM, Inc. and/or its third party service provider, neither Geek Squad nor its third party service provider shall be liable under any circumstances for any loss, disclosure, alteration or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media.
7. LIMITATIONS TO SERVICE
CPNM, Inc. shall not be liable for any failure or delay in performance due to any cause beyond its control. CPNM, Inc. and/or its third party service providers reserve the right to refrain from providing the Services ordered and instead refund Customer's payment, wholly or in part, on the basis that the minimum system requirements are not met or the technical needs (including wiring or overcoming physical or technical barriers) or other requirements of the Customer are unusual or extensive and beyond the scope of these Service Terms, as determined by CPNM, Inc.
Customer agrees to indemnify, defend, and hold harmless CPNM, Inc. (and its affiliates and their respective officers, directors, employees and agents) from and against any and all losses, costs, obligations, liabilities, damages, actions, suits, causes of action, claims, demands, liens, encumbrances, security interests, settlements, judgments, and other expenses, (including but not limited to cost of defense, settlement, and reasonable attorneys' fees) of whatever type or nature, including, but not limited to, damage or destruction to property, injury (including death) to any person or persons, which are asserted against, incurred, imposed upon or suffered by CPNM, Inc. by reason of, or arising from: (a) Customer's breach of this Agreement; (b) Customer's actual or alleged infringement of any patent, copyright, trademark, trade secret or other property or contract right of any other person; (c) Customer's actual or alleged failure to promptly pay sums due CPNM, Inc. or third parties; (d) Customer's failure to comply with applicable laws, regulations or ordinances; or (e) the acts or omissions of Customer (or its officers, directors, employees or agents).
9. DISCLAIMER OF WARRANTIES
CUSTOMER EXPRESSLY AGREES THAT USE OF THE SERVICE IS AT CUSTOMER'S SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. CPNM, Inc. EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. CPNM, Inc. MAKES NO WARRANTY THAT THE SERVICE WILL MEET CUSTOMER'S REQUIREMENTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DOES CPNM, Inc. MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE. CUSTOMER UNDERSTANDS AND AGREES THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT CUSTOMER'S OWN DISCRETION AND RISK AND THAT CUSTOMER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO CUSTOMER'S COMPUTER/SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY CUSTOMER FROM CPNM, Inc. OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO EACH CUSTOMER.
10. LIMITATION OF LIABILITY
CPNM, Inc. SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICE OR FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE SERVICE OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF CUSTOMER'S TRANSMISSIONS OR DATA, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE, EVEN IF CPNM, Inc. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO EACH CUSTOMER. It is Customer's responsibility to back up the software and data that is stored on Customer's computers, hard disk drive(s), and/or on any other storage devices Customer may have, and CPNM, Inc. shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files. CPNM, Inc. shall not be liable in any way for damages arising from any part, equipment, peripheral, software or other product supplied to Customer by CPNM, Inc. Notwithstanding any language to the contrary, CPNM, Inc.'s maximum liability to Customer arising from or related to CPNM, Inc. under this Agreement shall be limited to the sums paid by Customer to CPNM, Inc. under this Agreement during the three months prior to the time the cause of action arose. Maximum of $100.00 paid within 120 days pending approval.
These Service Terms shall be governed by and construed in accordance with the laws of the State of INDIANA, excluding its conflict of law provisions. Customer and CPNM, Inc. agree to submit to the exclusive jurisdiction of the courts in Greenwood, INDIANA. If any provision(s) of the Agreement is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. Customer and CPNM, Inc. agree that any cause of action arising out of or related to this Service must commence within one (1) month after the cause of action arose; otherwise, such cause of action is permanently barred.